Refund policy
At Noorani Abaya, we want you to shop with confidence. If you are not completely satisfied with your purchase, our Return & Exchange Policy explains the conditions and process for requesting a return or exchange. Please read this policy carefully before making a request.
Return Eligibility
To be eligible for a return, items must:
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and accessories.
- Be returned within the eligible return period specified by Noorani Abaya.
- Be free from stains, damage, alterations, or signs of wear.
Returns that do not meet these conditions may not be accepted.
Exchange Eligibility
If you wish to exchange an item for a different size, colour, or style, you may request an exchange subject to product availability.
Exchange requests must meet the same eligibility requirements as returns. If the requested item is unavailable, alternative options may be offered where applicable.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return or exchange. This may include:
- Items marked as Final Sale or Clearance.
- Products that have been worn, washed, altered, or damaged after delivery.
- Items returned without their original tags or packaging.
- Gift cards or promotional items, where applicable.
Any exceptions will be clearly stated on the relevant product page.
Return Process
To request a return or exchange, please contact our customer support team with your order details. Once your request has been reviewed and approved, you will receive instructions on how to return your item.
Customers are encouraged not to send products back without prior approval, as this may delay the processing of their request.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your request.
If approved, eligible refunds will be processed through the original payment method used at the time of purchase. Processing times may vary depending on your payment provider or financial institution.
Shipping charges, customs duties, or other applicable fees are generally non-refundable unless the return is due to an error on our part or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Providing clear photographs and your order details will help us review your request and resolve the issue promptly.
Where appropriate, we will arrange a replacement, exchange, or refund in accordance with our policy.
Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with a return request, please contact Noorani Abaya through our Contact Us page. Our team will be happy to assist you.
